FAQs
Everything you need to know
Your questions
answered
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Absolutely not. Our Foundation and All Levels classes are suitable for complete beginners. Pilates is a low-impact discipline that can be adapted for any fitness level, age, or body. Our instructors are trained to modify exercises to suit you personally.
Your first class will feel new and exciting. Arrive 10 minutes early so you can meet your instructor, complete a health questionnaire, and get oriented with the studio. Your instructor will explain the equipment and guide you through every movement. Don’t worry about keeping up perfectly — everyone starts somewhere, and we’re here to support you.
Yes! We have a waitlist system for all fully booked classes. If a spot becomes available, you’ll be automatically added and notified via email and push notification with at least 2 hours’ notice. We’d recommend turning on notifications so you don’t miss the update.
Yes — your BBM account works across both Cockfosters and Hadley Wood. Class packs and memberships are valid at both locations unless otherwise stated on the specific product. This means you can mix and match classes between studios freely.
We ask for at least 12 hours’ notice for cancellations. Cancellations made with more than 12 hours’ notice are free with a full refund or credit returned. Late cancellations (under 12 hours) and no-shows will result in a class credit being deducted. Please see our Studio Rules page for the full details.
10-class packs and above include shareable credits, which means you can gift classes to a friend or family member. Simply log into your account and use the ‘Share a class’ feature. Each person you share with must have their own BBM account. Drop-in and intro offer bookings are non-transferable.
Yes — we offer a 10% discount to students (with valid ID) and NHS workers (with valid badge or letter). Please visit us at reception on your first visit to verify your eligibility and the discount will be applied to all future purchases on your account. We’re proud to support our community this way.
Both studios have clean, comfortable changing facilities with secure lockers. Cockfosters has shower facilities available. Hadley Wood has changing rooms but no showers — we’d recommend coming workout-ready if you’re visiting that studio during your lunch break, for example.
Yes! Our reception stocks BBM branded grip socks (required for Reformer and Barre classes), water bottles, resistance bands, and a small selection of activewear. We also carry a curated range of recovery products including foam rollers, massage balls, and our favourite magnesium spray.